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saezl Member since 2015 13 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 3 months ago
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Same rule behaving different in different environments (ET/IT)

Hi all,

After the Import  from ET to IT we can see unexpected behavior in some of the rules. Basically the section contains 2 Rich Text properties (A,B) and depending on 2 conditions either A or B should be populated.

This is working in ET, however it doesn’t work in IT even if section & when rule are exactly the same. The interesting thing is that if we do a SAVE AS of the section in another RS (for example, Prod RS) it works (I mean, also in IT)… Does anyone has a clue why it could happen? It seems the section is properly loaded because we are able to see the title, then I am assuming the when rule is corrupted or maybe a caching issue. (I don’t think when rule is wrong, otherwise it wouldn´t work also in Prod RS  in IT or directly in ET)

Maybe if we just Re-Save the section rule it will work, but I guess pzInsKey will change isn’t it? They have cleared Temp Dir + Extract Marker. Is there any other cache they need to clear?

They have also restarted the server and still same issue occurs...

Any idea of route cause? What is the most appropriate way to resolve that?

Thanks!

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