Question
Save, Delete or Commit has failed because lock "***** C-3620936" is not held
we are getting a error in the production lig file "0000213c LocalExceptio E CWWEC0020E: EJB threw an unexpected (non-declared) exception during invocation of method "checkRequiredLocks" on bean "BeanId(FALCON#prbeans.jar#LockManager, null)". Exception data: java.lang.RuntimeException: Problem during method invocation (checkRequiredLocks)
at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:444)" caused by Save, Delete or Commit has failed because lock "***** C-3620936" is not held.
this is happening only in production enviroment and the occurrence is 1-2 in a day. due to this all the work object activity is getting roll back but external service is performed. so when ever this error is occurred the external service is triggering twice. i am not sure why it is happeing and how we can resolve it.
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thanks for your help.
I just raised the SR to get the HFIX because we are using 6.1 SP1. i am not sure that will resolve our issue or not.
Hello!
Please share the SR number here so that we may track it along your post.
Thank you!
Hello!
This issue seems to be in line with the following Support Article:
If you are using Product Version: Pega Customer Service, 6.3SP2, then you can request the related Hotfix.
However, if your product version is different then you can raise a hotfix porting request.
Sincerely,
Pawan