Posted: 25 Feb 2019 9:16 EST Last activity: 18 Mar 2019 7:37 EDT
"Save original Email (in EML format)" of the listener , not saving the email as work case attachment
We have a requirement where we need to save the "reply email" itself as work case attachment. In the Listener properties we have a configuration on Process tab which says , "Save original Email" which should save the complete email as an attachment. However, this feature is not working , and the emails are not getting linked to the work object as well. We are using PRPC version 7.3. Is this a bug ? has anyone come across similar scenario? Please suggest.
***Edited by Moderator Marissa to update platform capability tags****