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Kavitha S Member since 2014 1 post
HCL
Posted: 1 year ago
Last activity: 1 year 4 months ago
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"Save original Email (in EML format)" of the listener , not saving the email as work case attachment

We have a requirement where we need to save the "reply email" itself as work case attachment. In the Listener properties we have a configuration on Process tab which says , "Save original Email" which should save the complete email as an attachment. However, this feature is not working , and the emails are not getting linked to the work object as well. We are using PRPC version 7.3. Is this a bug ? has anyone come across similar scenario? Please suggest.

***Edited by Moderator Marissa to update platform capability tags****

Case Management System Administration
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