Thanks for the details. When I was trying to use the corresponding FA mentioned there I am seeing an error and due to that I am unable to proceed further. I am using V6.2 SP2. Is there anything I have to do to get rid of this error?
Hello Ravi, The Error looks like the issue where a non-admin account attempts to download a activex control without access. I will check if the dll mentioned is installed : C:\Windows\Downloaded Program Files. The files start with PegaOutlook. If you need to reinstall it is typically :.../install_base\install\prpc\ResourceKit\Utilities\OCXInstaller\CabInstaller.zip
Hello, I would expect it to prompt you if it wasn't installed at all. Might be a case were installation of activex components is restricted by admins in those cases typically the cab installer is used. But I would check if you have a activex plugin already or maybe its some how miss installed or partially installed removal might trigger a prompt for reinstall in less restricted environmets (might not be advisable in restricted ones). Note on the above it is not something I have personally encountered more of 3rd party cases. Someone with more UI expertise please weigh in.