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biswa1 Member since 2014 7 posts
PEGA
Posted: 6 months ago
Last activity: 6 months 1 week ago

Screen Flow + Create Case

I am trying to create a case within a screen flow. I would expect it to drop into the created Case because the assigned operator for the first step of the child Case is the same individual that is creating the case; however, the screen flow completes without it dropping into the case. Is this the expected behavior because it's a screen flow?

 

***Edited by Moderator Marissa to update Platform Capability tags****

Pega Customer Service 8.4 Low-Code App Development Case Management
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