Question11Replies82Views VijayanM Member since 2015 6 posts Cognizant Technology Solutions Posted: September 3, 2019Last activity: September 24, 2019 Closed Solved Screen flows not working in Pega 7.3Hi,I am trying to create a Screen flow in my Dev environment but its not showing the templates under Additional configuration while creating flows. We are using Pega CRM 7.22 on Pega 7.3.0.Is this anything related to the product?Your inputs reg this are highly appreciated.***Moderator Edit-Vidyaranjan: Updated SR details*** Case Management SR Created ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoCarissaW_GCS PEGA replied to VijayanMWhat do you see for the D_pzAvailableTemplates data page when tracing? I found this issue on 7.3.1. https://community.pega.com/support/support-articles/error-clicking-view-additional-configuration-options-field Posted: 1 year agoVijayanM Cognizant Technology Solutions replied to VijayanMHi, Thanks for the reply. I traced while clicking the view Additional configuration option and found the data page pZAvailableTemplates is failing due to query time out. I have attached the error screen from tracer. Posted: 1 year agoRachit_Agarwal PEGA replied to VijayanMPlease try to use the following DSS and let us know if this resolves the issue: * Purpose: reporting/useForceOrderHint Ruleset: Pega-RULES Value: true * Purpose: reporting/useForceOrderHintForRRandAC Ruleset ; Pega-RULES value: true * Purpose: reporting/useMergeHintForRRquery Ruleset: Pega-Reporting Value: true Posted: 1 year agoVijayanM Cognizant Technology Solutions replied to Rachit_AgarwalI have added these 3 DSS. Restarted the environment and tried creating screen flow again, but still getting the same error. Will the HFIX resolves this issue? Posted: 1 year agoRachit_Agarwal PEGA replied to VijayanMDo you see any error in the logs? Posted: 1 year agoVijayanM Cognizant Technology Solutions replied to Rachit_AgarwalYes. I have attached the log file. Posted: 1 year agoRachit_Agarwal PEGA replied to VijayanMI tried to check for any existing issues with a similar exception in the 7.3 version, but could not find any. Maybe it is a bug, raise an SR to debug this further. Posted: 1 year agoVidyaranjan MOD replied to VijayanMHi, As suggested create an SR for the query and share the SR # here for us to connect this post and track it better. Thanks. Posted: 1 year agoVijayanM Cognizant Technology Solutions replied to VidyaranjanSR-D43397: Clicking View additional configuration options returns no result Posted: 1 year agoVidyaranjan MOD replied to VijayanMThanks. I have tagged the SR number to the post for support engineers reference. Accepted Solution Posted: 1 year agoMarissaRogers MOD replied to VijayanMUpon reviewing the associated Support Request, SA-89511 Clicking View additional configuration options returns no result was generated as the resolution. Please reference the above SA if you have the same question.