Question
Screen freezes after clicking free area
Hi,
I noticed that there are some sections in that caused the browser to freeze once they are clicked
I did not identify precisely the section which causes the error but when clicking on some free area on the screen for some flows, the screen freezes
I went into the sections and I check for any uncessary click run data transforms or click refresh action set for the sections on the screen without finding ones
Any further step I can follow for my debugging?
Thank you
***Edited by Moderator: Pallavi to update platform capability tags***
If browser freeze happens with activity error popup from pega. Then some rule reference is not correctly provided. You can trace when the section loads and find the error message or private edit of the section and do a trail and error method .
Private edit the section and completely remove everything and keep only a label .
Now If browser still freezes, then there might be an issue outside the section.
Now If browser does not freeze, then there is problem inside the content of section. Now discard the section and take the private edit again and keep only 1 layout at a time and remove others and try.
You can narrow down the layout and narrow down the field which caused the issue.