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karthikeyan pitchairathinam (_karthikeyanp8869)
HCL

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_karthikeyanp8869 Member since 2016 1 post
HCL
Posted: August 23, 2016
Last activity: September 16, 2016
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Screen is unresponsive when trying to open already opened case. Application upgraded from 5.5 to 7.1.7

Screen becomes unresponsive when trying to open already opened case

User has upgraded application from PRPC 5.5 to Pega 7.1.7. the page becomes unresponsive when trying to open already opened case. If the case is already opened and the user tries to open it again (via advanced search option),  browser becomes unresponsive. (Same behavior on Firefox and chrome also).

Thanks in advance.

***Updated by Moderator: Vidyaranjan. Removed user added #helpme and Ask the Expert tags. Apologies for confusion, shouldn't have been an end-user option***

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