Question

4
Replies
207
Views
Kensho Tsuchihashi (KenshoTsuchihashi)
PEGA
Project Delivery Leader
Pegasystems Inc.
JP
KenshoTsuchihashi Member since 2010 139 posts
PEGA
Posted: February 5, 2017
Last activity: June 18, 2017
Posted: 5 Feb 2017 5:56 EST
Last activity: 18 Jun 2017 21:29 EDT
Closed
Solved

Screenflow assignment link is disabled by non-assignee

Hi,

I am using screenflow in our application as it is convenient for user to go back and forth between screens. In our system, assignee may be absent frequently and in that case some other persons need to perform the assignment on behalf. However, I just noticed screenflow assignment is, unlike regular flow assignment, by default the link is disabled when case is opened. So, basically it seems the exact person who got assigned can perform the assignment. However, the link is enabled for users who have SysAdm4 role.

I was trying to figure out by configuring Access-When rule "Assign-Worklist.canPerform" but it does not quite work as expected. How can I tweak in order for screenflow assignment link to be enabled just like regular flow assignment?

Thanks,

***Updated by moderator: Lochan to add Categories***

Case Management User Experience
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.