Posted: 24 Aug 2020 11:32 EDT Last activity: 25 Aug 2020 11:52 EDT
Screenflow doesn't handle conditional logic
We're experiencing issues handling conditional logic in implementing a screenflow. With the current functionality, a flow with a decision shape doesn't show any of the following steps until that shape has been reached. We would like the steps to be visible in the screenflow before the decision shape is reached. Is there a way to implement this functionality?
***Edited by Moderator Marissa to update Support Case Details***
I guess you could try to customize provided HTML in order to present all steps. Having said that you will end up with a difficult HTML code to maintain so I don't think I would recommend such approach.
Probably the easiest way will be to stop working with ScreenFlow and create a dedicated staging approach. Working on default UI and changing the harness will make it look like a ScreenFlow I guess.
We definitely want to stay on the upgrade path and avoid customizing what's available. We also have screenflows in other areas of the application so wanted to stick with that for consistency. Is there a way to have this functionality added?