Question
American Express Services Europe Ltd
GB
Last activity: 23 Mar 2018 6:05 EDT
SCRIPT5009: 'screenLayoutResize' is undefined
Hi,
We have upgraded our prod environment (prpc 6.3 to 7.3) and deployed our code changes to prod (beta version - no users using it).
Noticed we are getting screenLayoutResize is undefined error from the console logs and the vertical bar is inactive. We can't resize it anymore, its fixed.
Can anyone had come across this issue please?
Thanks,
Veera
***Edited by Moderator Marissa to update categories***
Pegasystems Inc.
IN
Hi,
If your portal contains screen layout then this function is called on load of the Document which is defined in the pega_ui_harness_deferred JS.
Just to verfiy ,try to create a test portal in your application and launch it See whether you are able to see the issue ?Then we will take it up further.
American Express Services Europe Ltd
GB
Hi Sahu,
This behaviour is same even in designer studio as well. The separator freezes with out response.
When we switch to default Pega application with administrator login everything is fine. There should be some script missing/overriding the default behaviour.
This is our Prod environment where issue is happening. Our lower environments are fine. I can't create any additional portals unfortunately.
Thanks,
Veera
Accepted Solution
Pegasystems Inc.
IN
Hi Veera,
Could you just check for the function name nmentiond above in the pega_ui_harness_deferred Js, or the name of the function in you DOm just after you launch your portal.
Also check the same in the lower environment.
May be check with the HFIX inventory for both the environmetnt (this i am not sure as yours is upgrade scenario.)
American Express Services Europe Ltd
GB
Thanks Sahu for your comments. You are right. We did override the pega_ui_harness_deferred js in our application.
We deleted this rule from our application to run the ootb rule. Did the same now and it worked.
Thanks,
Veera