Question
Cognizant Technology Solutions India Ltd.
ES
Last activity: 8 Sep 2016 9:44 EDT
Search doesn't work for case created by activity
I created several cases in pega 7.2 through an activity and all theses cases are not searchable from the user portal whereas if i create the same case through portal it is searchable. Can somebody suggest what is wrong here?
***Updated by Moderator: Lochan. Removed user added helpme tag. Apologies for confusion, shouldn't have been an end-user option***
Pegasystems
IN
Hi Tarini,
Please provide the details on which activity method is being used to persist the cases, to the database, created through the activity.
-Rajiv
Cognizant Technology Solutions India Ltd.
ES
I am calling Work-.Add to create cases.
Pegasystems Inc.
US
Hello Tarini,
What is calling that activity? Is it an agent or other batch requestor? What workpool is it using? It's possible that the cases are created (do you see them in the database?) but that your operators don't have access to them. A bit more context about the activity and what calls it might be helpful. Maybe a screenshot of what the activity does?
Thanks,
Mike
Cognizant Technology Solutions India Ltd.
ES
Hi I am using the Work-.Add activity to create cases. All the cases are created by agents.
The cases are getting created ,i can see them in database and i can work upon them also. Only the search Doesn't work. I tried reindexing the Work but still no luck.
Accepted Solution
Pegasystems
IN
The cases are getting created ,i can see them in database and i can work upon them also. Only the search Doesn't work. I tried reindexing the Work but still no luck.
Few questions on the above
- After the case is worked upon, are you able to search?
- Is the FTSIncrementalIndexer agent working on all nodes?
- Would it be possible to check if an entry is getting created in the table pr_sys_queue_ftsindex to see the column pxWorkKey shows the pzInsKey of the cases created by your activity?
- Are there any exceptions in the log files? Please share the log files.
- How many nodes are there in the cluster?
- Please share the screenshots of the search landing page (Designer Studio -> System -> Settings -> Search) with all sections expanded along with the screenshots of the popup when the "check" button is clicked next to work index.
- Dump of pr_sys_statusnodes table would also help