Question7Replies2394Views RachelNavarro Member since 2016 7 posts Posted: 4 years agoLast activity: 4 years 3 months ago Closed Solved search existing SRHi,I've got an SR number which was raised by a previous employee. How can I follow up on this or get information about the solution?Also, how can I get my account affiliated with my company?Thanks,Rachel×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 4 years agoMahesh Midthuru PEGA replied to RachelNavarroHi Rachel,You can mail to the corresponding Customer Support Engineer who is working for that SR to change the contact of the SR and assign you the account affiliation with your company.Hope the Customer Support Engineer can help you on this as he is the person providing the support for your SR.Kindly let us know if this information could have helped you.Regards,Mahesh Posted: 4 years agoRachelNavarro replied to Mahesh MidthuruHi Mahesh,Thanks for that. However, I do not even know who the Customer Support Engineer is. The previous employee didn't leave a record of who to contact to follow up on the SR.KR,Rachel Posted: 4 years agoMahesh Midthuru PEGA replied to RachelNavarroHi Rachel,I have sent you a private message, kindly reply me in order to guide you further. Posted: 4 years agoRachelNavarro replied to Mahesh MidthuruThanks Mahesh! Posted: 4 years agoRachelNavarro replied to Mahesh MidthuruThanks for the help Mahesh! I've now emailed the contact you gave me. Posted: 4 years agoDavidRunkle replied to RachelNavarroRachel,You can also call GCS directly using the appropriate phone number from here: https://pdn.pega.com/support-contact-informationThe GCS engineer who answers should be able to look up the SR and provide you with the basic information on it and update it's details if necessary. Posted: 4 years agoRachelNavarro replied to DavidRunkleThanks David!