Question
Search Indexing Agent is not index few work items
Hi,
We are using Pega OOTB Case Manager portal search for work items. FTSIncrementalIndexer agent is up and running, but few work items are not indexed and so search is resulting no results. I could not find anything from the Pega logs. Could anyone help me to identify the rootcause of the issue.
Please note this is happening in Production.
Thanks in Advance
Regards,
Venugopal.
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Hi Venugopal,
From Search Landing Page > Agent Information section, This section displays the status of the FTSIncrementalIndexer agent that incrementally update the search index files as changes are made to RULE-, DATA-, and/or WORK- instances. Display provides following information:
Agent name
The number of entries currently in the queue
The age of the oldest entry in the queue
There might be a case that some custom classes that are getting updated very frequently which are generating too many entries in the pr_sys_queue_ftsindexer table which can cause a mismatch between the indexes on the pr_sys_queue_ftsindexer table and the business logic code.
Please refer the below PDN link for more information :
https://pdn.pega.com/support-articles/ftsincrementalindexer-agent-queue-size-large
You can also run the query mentioned in above link to verify.
Hope this will help.
Thank you