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MattE166 Member since 2017 13 posts
Architech Solutions LLC
Posted: 2 years ago
Last activity: 2 years 3 months ago
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Search Results blank for updated case ID

We have a caseID that is updated in our system from JA-0001 to JA-xxxx-yy-0001. When we search with just input JA-0001, it finds the case and opens properly. We have a requirement to be able to search for the whole new caseID (of format JA-xxxx-yy-0001). We do not want to change the PEGA OOTB functionality as that works fine, we need to somehow change how it is searching for this specific caseID or reformat it before the search occurs so it can find it properly. There should not be a case where the (xxxx-yy) will be the same for two caseIDs unless the final 4 digit value (0001 value) is different (The JA and 0001 are the only two values that should make the case ID Unique).

Matt

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Low-Code App Development Dev/Designer Studio Case Management User Interface
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