DEVJYOTI Member since 2011 14 posts
Areteans Technology Solutions
Posted: 1 year ago
Last activity: 1 year 2 months ago

Section does not show in Chat window using question rule


I am trying to build a web chat bot. I have configured the channel interface and trying to create a case against a specific command. Inside the case type, I have configured a question rule. In the question rule I am trying to display a section, to represent the question.

While testing, when I typed the specific command from the chat window, the section name is getting responded, instead of the actual section content. But, when I am using Plain Text/Rich Text inside the question rule, it is working fine.

Can anyone please help me, display the section rule content in chat window, if I am missing any configuration. To add to a note, when I am running the case type manually, The section rule is getting loaded properly, only issue in loading inside chat window. Please help.

Pega Customer Service Conversational Channels
Moderation Team has archived post
Share this page LinkedIn