Question2Replies288Views×Close popoverupasna ahuja (upasnaa1) John Lewis PLC John Lewis PLC GB View ProfileSend Message upasnaa1 Member since 2017 5 posts John Lewis PLC Posted: May 24, 2017Last activity: June 1, 2017Posted: 24 May 2017 6:46 EDTLast activity: 1 Jun 2017 6:23 EDT Closed Security change impact error on TLS encryption protocol - How can I find what (component etc) is pointing to the older version of TLS?Ok....I'll do that thanks; Actually, I have another problem as well:Recently we had a security change in the past month for TLS encryption protocol:After which a colleague has run some reports that indicate OpenSpan(application) users are still using TLS1.0 to connect to Connex.The change was actually rolled out to all machines.I've attached the report image; please advice what could be the reason? and if not the reason how can I find what(component etc) is pointing to the older version of TLS?On checking my code I have no web link pointing to salesforce but I have one component 'DataHub' that is a SalesForce component and when I check the component version tag it gives"<Component Version = "1.0">" this is present in all the 'OS' files within the 'Adapter' folder.It would be very kind of you to help me with this concern.Also one thing to be noted here is that all the file within the 'Adapter' folder for the automation does not have the 'SaleForceQuery' in all of them(files/automations)*DataHub that I'm referring to is a 'SalesForce' query in the toolbox.***Updated by moderator: Lochan to create new post from this reply***Original Post: openspan.runtime.exe has stopped working Robotic Process Automation ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 24 May 2017 7:40 EDT×Close popoverJeff Badger (jeffbadger) PEGA Product Manager, Robotics Pegasystems Inc. US View ProfileSend Messagejeffbadger PEGA replied to upasnaa1This will need someone to look at your solution. Please open a SR for this. Posted: 3 years agoPosted: 1 Jun 2017 6:23 EDT×Close popoverVidyaranjan AV (Vidyaranjan) MOD Senior Online Community Moderator Pegasystems Inc. IN View ProfileSend MessageVidyaranjan MOD replied to jeffbadgerHi Upasnaa, The following article will be help you in creating an SR- My Support Portal explained for Pega Robotic Automation (formerly OpenSpan) Let us know the SR number here within the thread so that we can tag it along with the thread. Hope the information is helpful.