Selected value is not displaying in Dropdown
Hi All,
Our requirement is to append value "Other" in the dropdown to the source data page and on selection of "Other" we need to display a autocomplete field.
We are using a datapage as a source to dropdown field. In this datapage, we are appending a value "Other" to the pxResults using Response Data transform. In the Action set of dropdown, On change- we are refreshing the section. In the dropdown, when we select "Other", We are displaying a Autopopulate field conditionally.
Issue here is When we Select "Other", "Other" is not displaying in Dropdown but it is saving to clipboard correctly and autopopulate is diplaying correctly.. When we select any value apart from this, we are able to see it on screen.
Please help!
Thanks
Susheel
***Edited by Moderator Marissa to add SR Details***
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Pegasystems Inc.
IN
Hello Susheel,
From the given data, I understand that you are adding "Other" value to the DataPage some where in the source of the data page. I belive, here while adding "Other" something is missing.
Why I suspect this is, a dropdown is not able to display selected values means, it is not able to associate the value with respective display text in the property. To confirm the same, you can inspect the html code for the dropdown ( in chrome browser -> right click on the dropdown -> Inspect ). If you could not see the other element as shown below, then please revisit the logic to add the "Other" to the data page. Otherwise, let us know so that we can troubleshoot further
Please feel free to reply your thoughts if any.
Thank you,
United Health Group
US
Hi Cherb,
Thanks for your response. I am able to see below in the html code. Can you please help here?
<option value="Other">Other</option>
Pegasystems Inc.
IN
Hi Susheel,
Could you please share the, Dropdown configuration screen print (all tabs) , Data page clipboard structure and Dropdown property value clipboard screen print when selected "Other" and when selected "Any of the option other than 'Other'". By using this information, I will try to troubleshoot the issue further.
Thank you,
United Health Group
US
We have an SR-B85711 open for this. Screenprints are attached to it. Please have a look.
Thanks
Susheel
Pegasystems Inc.
IN
Hello,
On reviewing the SR it was noted that the SR was resolved as you had found an alternate approach. Please consider updating this post with the resolution.
Thank you.