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Deeba Gurusamy (Deeba Guru)
CIBC

CIBC
CA
Deeba Guru Member since 2018 4 posts
CIBC
Posted: April 18, 2019
Last activity: April 22, 2019
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Selecting beneficiary advice kicks user to Authentication -login screen

Hi,

After creating an Investigate case for payments I have selected the below option in Pay Collection Screen.

How will the beneficiary be advised?:Letter

when ever we select beneficiary advice as a letter, Authentication -login screen is displaying after submitting final screen and before print correspondence screen.

Observation: This issue is happening only in Internet Explorer.

Please help me to solve this issue. Thanks,

***Edited by Moderator Marissa to update platform capability tags****

Case Management
Moderation Team has archived post,
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