Posted: 19 Feb 2018 15:47 EST Last activity: 19 Jul 2018 15:16 EDT
Self learning feature in Pega Knowledge
Its really an interesting augmentation to the existing feature of Pega Knowledge. I had some specific comments on the current features / capability.
1.. Are there any APIs which can be exposed or exposed from Pega Knowledge which could be used to create or add to existing categories with information? Can we add contents / templates on the fly from customer interactions. An example could be that during an interaction the CSR came across an important information which could be added to the catalog for future interactions. It can definitely be done through the authoring portal, but can that be done automatically?
any direction regarding this would be very helpful.
***Edited by Moderator Marissa to update platform capability tags***