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JonathanB9941 Member since 2018 5 posts
Red Alpha, LLC
Posted: 2 years ago
Last activity: 2 years 1 month ago
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Self-Service Advisor documentation?

Using Pega Customer Service 7.4, is anyone aware of any documentation that exists for configuring the Self-Service Advisor? I've already found and run through the 'Articles' (https://community.pega.com/knowledgebase/articles/self-service-advisor) but they seem like they aren't very deep and basically describe what is already self explanatory. I'm looking for something like a description of where to generate the items in a picklist in the SSA rather than a line telling me to select an item from that picklist.

Or if anyone out there is well versed in the Self-Service Advisor configuration that may be able to answer a couple of minor questions about where things in the SSA Configuration Portal come from, let me know!

Thanks!

***Edited by Moderator Marissa to update platform capability tags***

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