Question

20
Views
Vikas_Agrawal Member since 2018 20 posts
Ford Motor Pvt Ltd.
Posted: September 5, 2020
Last activity: September 7, 2020

Send Alexa slots to Pega Alexa channel

We have created an Alexa channel in Pega platform. Able to get text responses and create cases in Pega platform. We are struck in passing the case answers from Alexa to Pega platform. The answer to case's question is not getting mapped to Case field in Pega. 

 

Please help us to pass the answers to case from Alexa to Pega.

***Edited by Moderator: Pallavi to update platform capability tags***  

Pega Intelligent Virtual Assistant Case Management
Share this page LinkedIn