Posted: 13 May 2019 7:24 EDT Last activity: 2 Aug 2019 6:17 EDT
Send corr Agent is not retaining Emails when SMTP is down
When the SMTP connectivity is down or failing, the email queue items are not being retained by pega and it is not even passing the queue item to fix correpondence error for getting it re-queued. Items being processed as vague items, instead of re-queued.
***Edited by Moderator: Pallavi to update platform capability tags***