send an email to all members of the workgroup
why can't I send an email to the members or operators that are assigned to a work queue? use Workgroup contacts is not functional for the request.
"When an assignment is routed to a workbasket, my customer would like all members of the workgroup that the workbasket is associated with, to get an email notification."
https://collaborate.pega.com/question/email-members-workgroup-workbasket
skysolutions.com
US
We can do it by specializing NewDefaults from assign-class and invoke notification rule. This way we can do both web gadget notification and also communicate with all channels(Email/Mobile).
-Jay
Accenture
US
Can you please post your code or explain detail with screen shots. I am also having a similar requirement to send emails to all people who are in a queue.
Corporaci?n Credomatic SA
CR
I do not understand how to do what you indicate and if it meets my requirement.. thx
Corporaci?n Credomatic SA
CR
my requirement is: when a task is assigned to a workbasket, it is necessary to immediately notify all operators that have assigned the recently routed workbasket, to inform the operators that it has a new one to attend.
The product that I am using in CLM and this product has notifications to a specific email address or to the contacts of the workbasket, which is not functional for our functionality.
I have had to create a datapage to get the emails of the assigned operators the workbasket, which is routed in the assignment task and make a list of emals separated by ";" to send them in Param.to
This implementation seems to me that PEGA must have already implemented, given they are Low Code. Having to iterate for a workbasket I consider that it is basic that it should have that functionality implemented or offer the simplest, since you cannot write java code as a good practice.
Thank you