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Posted: June 30, 2020
Last activity: July 2, 2020
send an email to all members of the workgroup
why can't I send an email to the members or operators that are assigned to a work queue? use Workgroup contacts is not functional for the request.
"When an assignment is routed to a workbasket, my customer would like all members of the workgroup that the workbasket is associated with, to get an email notification."
https://collaborate.pega.com/question/email-members-workgroup-workbasket
We can do it by specializing NewDefaults from assign-class and invoke notification rule. This way we can do both web gadget notification and also communicate with all channels(Email/Mobile).
-Jay