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JACKARTA Member since 2017 6 posts
Corporaci?n Credomatic SA
Posted: June 30, 2020
Last activity: July 2, 2020

send an email to all members of the workgroup

why can't I send an email to the members or operators that are assigned to a work queue? use Workgroup contacts is not functional for the request.

"When an assignment is routed to a workbasket, my customer would like all members of the workgroup that the workbasket is associated with, to get an email notification."

 

https://collaborate.pega.com/question/email-members-workgroup-workbasket

Pega Platform Case Management Financial Services Senior System Architect
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