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Soumyasri Machepalli (SoumyaM)
Pegasystems Inc
Lead Systems Architect
Pegasystems Inc
IN
SoumyaM Member since 2014 3 posts
Pegasystems Inc
Posted: March 4, 2019
Last activity: June 6, 2019
Posted: 4 Mar 2019 11:47 EST
Last activity: 6 Jun 2019 0:42 EDT
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Send email smart shape sends email despite Corr Rule having an Attach and Hold configuration.

Hi all,

We are using a send email smart shape for all our correspondences. We observed today that despite the correspondence rule set to 'Attach and Hold' , the email is still sent out.

There was a known issue on 7.3 for the same and we think it was addressed in SR-C24961 but we see it on our 8.1 environment too.

Any pointers ?

***Edited by Moderator Marissa to update SR Details***
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