Question

6
Replies
5345
Views
SreenivasKilaru Member since 2014 20 posts
Cognizant
Posted: 3 years ago
Last activity: 3 years 2 months ago
Closed
Solved

Send email from sub case with parent case attachment

In my scenario, new attachment category (UW) defined in both parent & sub cases. This attachment get added in parent case first and then carried to sub case by updating Link-Attachment.pyGetAllAttachments report definition filters. Now this UW attachment should be send in email to all parties. I am using SendEmail shape/CorrNew activity to send email by mentioning this category. But it is sending email without UW attachment. SendEmail's are able to attach only if that is attached in sub case. Is there any way to send email in sub case with an attachment from parent case?
Tried with Send All Attachments = true but still attachments are not adding in email which are propagated from parent.
Case Management
Moderation Team has archived post
Share this page LinkedIn