Parshant Sharma (ParshantS)
Cognizant Technology Solutions pvt. ltd.

Cognizant Technology Solutions pvt. ltd.
ParshantS Member since 2013 10 posts
Cognizant Technology Solutions pvt. ltd.
Posted: August 14, 2015
Last activity: August 18, 2015
Posted: 14 Aug 2015 9:32 EDT
Last activity: 18 Aug 2015 4:22 EDT

SendCorr agent causing Rollback to a workobjects

Hi all,

We are facing a weird issue in our production environment.

The issue is that agent execution is causing workobject to rollback if the workobject is submitted and agent execution happens in parallel.

The scenario is; in one of wrapper flow a correspondence is queued to be sent, however the object locks remain with the user. Now the user submits the request which goes into one of the subflow to a workbasket assignment. The Workbasket assignment is created and pxflow is appended with the new subflow details(as expected), however if parallel execution of agent happens, and agent cannot get the lock the system rollbacks the workobject and the newly appended page in pxflow is deleted. so we are havening a stale assignment with no flow and hence the user is getting Error: Flow removed error on the assignment. Also, the audit history captures the flow execution and does not rollback. The weird issue is nothing comes up in log for this issue, also not all users get the issue, only the ones which processes the request quickly in 1-2 mins and agent is coincidentally running in parallel.

Has anyone encountered similar issue or problem? Please share your thoughts and knowledge.


Case Management System Administration
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.