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ABHINANDAN Member since 2011 27 posts
Areteans Technology Solutions
Posted: January 15, 2019
Last activity: January 21, 2019
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Is Sending asynchronous Campaign SMS in Pega Marketing 7.22 possible?

We are getting huge lag i.e 500 ms in receiving SMS acknowledgement from SMSC, resulting in very poor throughput in sending bulk campaign sms.

So in this context client has suggested, while sending in bulk change the Pega OOTB code to not wait for SMS response/acknowledgement and send subsequent sms so that through put remains good, however at the same time they do want us to collect all the acknowledgement in some alternate way for business reporting and retry.

Now in Pega Marketing 7.22 I don't see any OOTB way of achieving the above, however we checked the PM 8 code, there we found that PEGA has introduced com.pega.mkt.sms.async.NCLSMSAsyncClient and com.pega.mkt.sms.sync.NCLSMSSyncClient APIs in there SendSMSMessage function giving the impression may be the above client ask is possible.

So in this regard I have below two question

1. Will the above code APIs/code satisfy customer need of not waiting for SMS response/acknowledgement hence increasing the throughput , but at the same time collect it for business reporting and retry.

2. Is it possible to backport the above APIs and code to pega 7.22 in order to satisfy customer need, as client is not keen to have another upgrade because we had an upgrade in 2017.

Regards

Abhi

Pega Marketing
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