Question

2
Replies
237
Views
PradeepRamgiri Member since 2014 3 posts
synechron inc
Posted: 4 years ago
Last activity: 3 years 8 months ago
Closed

SendToDesktop activity throwing UnsupportedOperationException

SendToDesktop activity is throwing UnsupportedOperationException while publishing any of the CTI events to Desktop.

CTI used to work fine, but when we restructured the DEV and QA nodes it started throwing the below error.

We truncated the System-Status-Nodes table to regenerate, but it didn't help.

It is behaving same for individual nodes as well as load balancer url.

[MSG][Exception][STACK][java.lang.UnsupportedOperationException at com.pega.pegarules.cluster.internal.PRClusterDistributedObjectManagerImpl.getDistributedMap(PRClusterDistributedObjectManagerImpl.java:43) at com.pega.pegarules.exec.internal.async.ClusterSubscriptionsManager.getSubscriberNodesMap(ClusterSubscriptionsManager.java:86) at com.pega.pegarules.exec.internal.async.ClusterSubscriptionsManager.getAllSubscribedNodesSet(ClusterSubscriptionsManager.java:107) at com.pega.pegarules.exec.internal.async.PRHazelcastPublishServiceImpl.publish(PRHazelcastPublishServiceImpl.java:77) at com.pega.pegarules.exec.internal.async.ASMClusterCommunicator.publishEvent(ASMClusterCommunicator.java:70) at com.pega.pegarules.exec.internal.async.AsyncServicesManager.publishEvent(AsyncServicesManager.java:870) at com.pega.pegarules.exec.internal.async.PushNotificationsUtilsImpl.publishEvent(PushNotificationsUtilsImpl.java:47) at com.pegarules.generated.activity.ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.step3_circum0(ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.java:393) at com.pegarules.generated.activity.ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.perform(ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.java:103) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10563) at com.pegarules.generated.activity.ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.step6_circum0(ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.java:357) at com.pegarules.generated.activity.ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.perform(ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.java:133) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10563) at com.pegarules.generated.activity.ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.step4_circum0(ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.java:400) at com.pegarules.generated.activity.ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.perform(ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.java:120) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10563) at com.pegarules.generated.activity.ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.step14_circum0(ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.java:825) at com.pegarules.generated.activity.ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.perform(ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.java:222) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646) at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:461) at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1882) at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:385) at sun.reflect.GeneratedMethodAccessor124.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1270) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:841) at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331) at com.pega.pegarules.integration.engine.internal.services.jsr94.PRServiceSession.executeRule(PRServiceSession.java:342) at com.pega.pegarules.integration.engine.internal.services.ServiceSessionImpl.executeRules(ServiceSessionImpl.java:198) at com.pega.pegarules.integration.engine.internal.services.ServiceJClientImpl.invoke(ServiceJClientImpl.java:129) at sun.reflect.GeneratedMethodAccessor224.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245) at com.pega.pegarules.pub.services.ServiceJClientStub.invoke(ServiceJClientStub.java:93) at com.pega.pegarules.services.client.PRServiceJClient.invoke(PRServiceJClient.java:60) at com.pega.pegacti.connection.RuleServiceJava.invoke(RuleServiceJava.java:134) at com.pega.pegacti.connection.RuleServiceJava.invoke(RuleServiceJava.java:119) at com.pega.pegacti.core.event.DispatchThread.run(DispatchThread.java:111) at java.lang.Thread.run(Thread.java:745) ]

Version being used:

PegaCALL EngineYes7.1.32.707
PegaFW-ChannelServices CodesetYes07-13-02
Avaya APIYes6.3.3.26
Pega Customer Service Low-Code App Development Upgrades
Moderation Team has archived post
Share this page LinkedIn