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pradeep kumar ramgiri (PradeepRamgiri)
synechron inc

synechron inc
US
PradeepRamgiri Member since 2014 3 posts
synechron inc
Posted: May 5, 2016
Last activity: January 6, 2017
Posted: 5 May 2016 15:57 EDT
Last activity: 6 Jan 2017 17:22 EST
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SendToDesktop activity throwing UnsupportedOperationException

SendToDesktop activity is throwing UnsupportedOperationException while publishing any of the CTI events to Desktop.

CTI used to work fine, but when we restructured the DEV and QA nodes it started throwing the below error.

We truncated the System-Status-Nodes table to regenerate, but it didn't help.

It is behaving same for individual nodes as well as load balancer url.

SendToDesktop activity is throwing UnsupportedOperationException while publishing any of the CTI events to Desktop.

CTI used to work fine, but when we restructured the DEV and QA nodes it started throwing the below error.

We truncated the System-Status-Nodes table to regenerate, but it didn't help.

It is behaving same for individual nodes as well as load balancer url.

[MSG][Exception][STACK][java.lang.UnsupportedOperationException at com.pega.pegarules.cluster.internal.PRClusterDistributedObjectManagerImpl.getDistributedMap(PRClusterDistributedObjectManagerImpl.java:43) at com.pega.pegarules.exec.internal.async.ClusterSubscriptionsManager.getSubscriberNodesMap(ClusterSubscriptionsManager.java:86) at com.pega.pegarules.exec.internal.async.ClusterSubscriptionsManager.getAllSubscribedNodesSet(ClusterSubscriptionsManager.java:107) at com.pega.pegarules.exec.internal.async.PRHazelcastPublishServiceImpl.publish(PRHazelcastPublishServiceImpl.java:77) at com.pega.pegarules.exec.internal.async.ASMClusterCommunicator.publishEvent(ASMClusterCommunicator.java:70) at com.pega.pegarules.exec.internal.async.AsyncServicesManager.publishEvent(AsyncServicesManager.java:870) at com.pega.pegarules.exec.internal.async.PushNotificationsUtilsImpl.publishEvent(PushNotificationsUtilsImpl.java:47) at com.pegarules.generated.activity.ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.step3_circum0(ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.java:393) at com.pegarules.generated.activity.ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.perform(ra_action_sendtodesktop_6c161375c7a33ffb33166cf4d2b79b96.java:103) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10563) at com.pegarules.generated.activity.ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.step6_circum0(ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.java:357) at com.pegarules.generated.activity.ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.perform(ra_action_sendagentstateevent_0d7560ad5c4be11b2e6e90be15816842.java:133) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10563) at com.pegarules.generated.activity.ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.step4_circum0(ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.java:400) at com.pegarules.generated.activity.ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.perform(ra_action_agentstatechanged_74d3659057cee1920c750fe0131bdf68.java:120) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10563) at com.pegarules.generated.activity.ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.step14_circum0(ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.java:825) at com.pegarules.generated.activity.ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.perform(ra_action_agentstatechanged_6af7c774c3978c89994970d7480d705d.java:222) at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3505) at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646) at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:461) at com.pega.pegarules.integration.engine.internal.services.ServiceAPI.runActivities(ServiceAPI.java:1882) at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:385) at sun.reflect.GeneratedMethodAccessor124.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1270) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:841) at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331) at com.pega.pegarules.integration.engine.internal.services.jsr94.PRServiceSession.executeRule(PRServiceSession.java:342) at com.pega.pegarules.integration.engine.internal.services.ServiceSessionImpl.executeRules(ServiceSessionImpl.java:198) at com.pega.pegarules.integration.engine.internal.services.ServiceJClientImpl.invoke(ServiceJClientImpl.java:129) at sun.reflect.GeneratedMethodAccessor224.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:497) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245) at com.pega.pegarules.pub.services.ServiceJClientStub.invoke(ServiceJClientStub.java:93) at com.pega.pegarules.services.client.PRServiceJClient.invoke(PRServiceJClient.java:60) at com.pega.pegacti.connection.RuleServiceJava.invoke(RuleServiceJava.java:134) at com.pega.pegacti.connection.RuleServiceJava.invoke(RuleServiceJava.java:119) at com.pega.pegacti.core.event.DispatchThread.run(DispatchThread.java:111) at java.lang.Thread.run(Thread.java:745) ]

Version being used:

PegaCALL Engine Yes 7.1.32.707
PegaFW-ChannelServices Codeset Yes 07-13-02
Avaya API Yes 6.3.3.26

Pega Customer Service System Administration Upgrades
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