Posted: 14 Oct 2016 14:21 EDT Last activity: 7 Dec 2016 10:37 EST
SendToDesktop activity throwing the UnsupportedOperationException when publishing the event - CTI events
I am getting this issue whenever i am trying to login to the Softphone. When traced found that the SendToDesktop activity is throwing this exception while publish this the event in "NO-Plugin" mode ( HTTP).This issue is only occured in UAT ( prod enviornment) not in any of the lower env.
SendToDesktop Activity - Step 2 has the Java code . The last step in the activity will publish the event , since it is an out-of-box activity I am not sure this activity will post the information in Queue.
Can someone help me what we are really missing causing this issue ? or did anyone encounter this issue before ? Please advice.
I would suggest you start with looking at what is different between DEV/QA and UAT? since this works once place, but not the other seems like it may be infrastructure or if you are connected to a diff avaya environment it may be related to some data not sending.
Due to the number of moving parts this question would better be handled as an SR due to the amount of investigation that would be needed.
YES, Thats true .. Pega is moving away from Plugin mode.
we have identifed that, This issue is related to infrastructure issue. We had some customized codes to redirect event that we recived from Node1 to Node 2 for some other reason that we had in the past. Once removed the customized code and started run purely on OOB activites from pega. It start working!! :)