Question
TATA Consultancy Services Ltd
IN
Last activity: 12 Oct 2019 14:02 EDT
Server logs
Hi All, Any one can help me how to check and read server logs files. How we can get that error messages in logs for particular server. When servers are alerting then how to identify root cause for the work cases.
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
US
Your questions are too generic, do you have particular logs needing us to review?
Pegasystems Inc.
IN
Hi Jyothsna,
If you want to analyse pegarules & pega alert logs then you can use logviewer.Server logs are not exactly same but similar to pega rules log.You can find exception details in that.If feasible can you share it & let me know what do you want to analyse in that.
Thanks,
Abhinav
TATA Consultancy Services Ltd
IN
Pegasystems Inc.
IN
Hi Jyothsna,
Which type of alerts you get generally, Is it the same every time or random.Please let me know how much memory is configured.Search for "thread dump" in pegarules logs.Please share those logs with me.
Thanks,
Abhinav
TATA Consultancy Services Ltd
IN
TATA Consultancy Services Ltd
IN
Pegasystems Inc.
IN
Hi Jyothsna,
You can download it from designer studio,system-->operations--->logs.You can also get it from server team.If you are on pega cloud then download it from self service portal.
Search for "free" in logs, You will find size of memory as Total Memory & free memory.
Thanks,
Abhinav
TATA Consultancy Services Ltd
IN
Pegasystems Inc.
IN
Hi,
If those logs contain confidential information then I would suggest you raise an SR.
Thanks,
Abhinav
Pegasystems Inc.
US
Hui @jyothsnag4715,
Please let us know the SR ID if you do open one so that we may track for you!
TATA Consultancy Services Ltd
IN
Pegasystems Inc.
IN
If you are facing issues while working on Cases, you should perform the problematic scenario and then immediately check the at that time the logs that are generated. This will help you look at only the logs you for that scenario.
TATA Consultancy Services Ltd
IN