Posted: 24 Sep 2019 14:10 EDT Last activity: 12 Oct 2019 14:02 EDT
Hi All, Any one can help me how to check and read server logs files. How we can get that error messages in logs for particular server. When servers are alerting then how to identify root cause for the work cases.
***Edited by Moderator Marissa to update platform capability tags****
If you want to analyse pegarules & pega alert logs then you can use logviewer.Server logs are not exactly same but similar to pega rules log.You can find exception details in that.If feasible can you share it & let me know what do you want to analyse in that.
Thanks abhinav for reply. We have servers some time we will get alerts on those servers. We will login to servers via remote desktop in that we have pega rules logs and pega alerts logs. While checking those we are not getting error root cause so where we can check for exception. Also we will get pega logs upto last 1 hr. It will display the results of current time stamp.
When I search for thread dumps in pega rules file I didn't get single message. Mostly when I check na
1. Remote Connection was forcibly closed by requestor
2. Soap connected failed
3. Cannot insert null values into some table name bcoz the column in this
table cannot allow null values
4. Problem in retrieving of data
If you are facing issues while working on Cases, you should perform the problematic scenario and then immediately check the at that time the logs that are generated. This will help you look at only the logs you for that scenario.