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avisekmondal Member since 2008 20 posts
Cognizant Technology Solutions
Posted: September 16, 2018
Last activity: September 18, 2018
Closed

Service case creation

I want to create a service case from within a service case based on certain condition. The earlier service case will be resolved when the 2nd one is created and should be shown as complete at left pane like other completed intents. The newly created case should also be shown at left as In-Progress and default selected.

Is there any way to do it without custom script? I am using Pega CS 7.3.

***Updated by moderator: Lochan to update platform capability***

Pega Customer Service Case Management
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