Posted: 3 Sep 2019 10:52 EDT Last activity: 25 Mar 2020 22:51 EDT
Service child case in Go-Go Road exercise
I wanted to learn a bit Pega capabilities and started System Architect Essentials training. The approach is to learn by doing so i follow the step by step instruction in pdf attached to the course (v 8.1 Exercise Guide).
Unfortunately I stuck at the stage where Service child case is required to create, it's required for the selection of offered services and further data transform to the resolution stage.
Do I miss something or there is no detailed description in Exercise Guide for these? I would be grateful for guiding me through the problem
***Edited by Moderator Marissa to move from Pega Support Community to Pega Academy***
Yes, I've followed that step. In particular no 6 is problematic:
6. In the contextual properties panel on the right, from the Create the following case drop-down, select Service to create a Service case. A pop-up window is displayed that informs you that the
Service case will be set as a child case.
On the drop down, there is no Service case. I need to create it, and it would be fine, but from further instruction it seems it is supposed to be somehow configured. I can't exactly recall what is the issue, as I abandoned to course and I learn on m own.
Have you tried to go step by step as described in the instruction?
I worked around it by creating a blank "Service" case, this gets you past this exercise.
When you get to the subsequent data model exercise, make sure you login using the correct author_?? credential which *d*m not *c*m as in this case exercise. Otherwise you'll get stuck configuring a blank service case.