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Anchal Agarwal (AnchalA4)
Bank of America

Bank of America
US
AnchalA4 Member since 2017 1 post
Bank of America
Posted: June 21, 2017
Last activity: October 16, 2018
Posted: 21 Jun 2017 12:10 EDT
Last activity: 16 Oct 2018 12:03 EDT
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Service Email Response

We have created a service email rule in Pega 7.1.7 version. It is listening to an email and creating case correctly but as response it is sending email only to the person from whom the email was received. There are various articles on PDN that helps to unserstand how to modify from and body of response. But is there any option or way where we can change the To of the response email.

Tried using a clipboard page in response tab and setting the pyTo values to desired email. But that is not taking an effect.

Any help on this is highly appreciated.

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