Question

1
Replies
396
Views
HimanshuP3923 Member since 2013 1 post
Syntel
Posted: 1 year ago
Last activity: 1 year 5 months ago
Closed

Service Level Agent

Hi Team - We are performing a uplift from 7.1 to 7.4 for Pega this weekend. During the uplift, we don't need any new cases to be processed when the 7.4 jvms are brought up during the initial validation. But what we have observed, as soon as the new 7.4 jvms are brought up, the Pega OOTB agent Service Level agent starts picking up the SLA cases and processes it out. Is there a way where it can stopped and prevented from processing any cases?

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Case Management Data Integration
Moderation Team has archived post
Share this page LinkedIn