Question2Replies135Views×Close popoverGangatharisiny Kanagaratnam (GangaR34) RPM Technologies Inc RPM Technologies Inc CA View ProfileSend Message GangaR34 Member since 2019 23 posts RPM Technologies Inc Posted: February 25, 2020Last activity: February 26, 2020Posted: 25 Feb 2020 8:37 ESTLast activity: 26 Feb 2020 15:23 EST Solved Service level agreementWhich requirement is satisfied by configuring a service level agreement?1) A transaction review is completed within 24 hours.2) Transaction dispute cases are considered more urgent than address change cases. Please let me which one is the most appropriate answer. Thanks. ***Edited by Moderator Marissa to update platform capability tags**** Case Management Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Accepted Solution Posted: 1 year agoUpdated: 1 year agoPosted: 25 Feb 2020 8:47 ESTUpdated: 25 Feb 2020 10:24 EST×Close popoverPavan Kalyan Kanaparthi (kanap2) PEGA System Architect Pegasystems Inc. IN View ProfileSend Messagekanap2 PEGA replied to GangaR34The answer would be 1 as we can set goal and deadline in SLA. Posted: 1 year agoPosted: 25 Feb 2020 9:49 EST×Close popoverGangatharisiny Kanagaratnam (GangaR34) RPM Technologies Inc RPM Technologies Inc CA View ProfileSend MessageGangaR34 RPM Technologies Inc replied to kanap2Thanks for the explanation and your time.