Question2Replies72Views GangaR34 Member since 2019 23 posts RPM Technologies Inc Posted: 6 months agoLast activity: 6 months 3 weeks ago Solved Service level agreementWhich requirement is satisfied by configuring a service level agreement?1) A transaction review is completed within 24 hours.2) Transaction dispute cases are considered more urgent than address change cases. Please let me which one is the most appropriate answer. Thanks. ***Edited by Moderator Marissa to update platform capability tags**** Case Management Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Accepted Solution Posted: 6 months agoUpdated: 6 months agokanap2 PEGA replied to GangaR34The answer would be 1 as we can set goal and deadline in SLA. Posted: 6 months agoGangaR34 RPM Technologies Inc replied to kanap2Thanks for the explanation and your time.