Service Level Agreement: Return to original SLA time when it is assigned back from the case stages
Hi pega community,
I have flow that brings a case to an alternate stage (called Invalid) which sets the SLA (time 1) which triggers an email after 1 business day (e.g. sends email on Tuesday).
However, whenever the case is being modified, the case stage is being changed and moved out of the SLA.
The case will run through a series of stages and if the condition is met, it will be routed back to the same alternate stage (Invalid). But the SLA will restart to a new time (time 2) (e.g. sends email on Wednesday).
How do i achieve or get back the same SLA time (time 1) (e.g. sends email on Tuesday)?
Edit: It is going from one assignment shape to another in the flow process and back to the same assignment shape.
***Edited by Moderator: Pallavi to update platform capability tags***