Vanita Gupta (VANITA95)
Ibm India Private Limited
Vanita Gupta
Ibm India Private Limited
VANITA95 Member since 2013 2 posts
Ibm India Private Limited
Posted: June 19, 2018
Last activity: June 20, 2018
Posted: 19 Jun 2018 12:42 EDT
Last activity: 20 Jun 2018 4:16 EDT

Service Level Event Agent

HI Team,

We have SLA agent running for our application based on pega 7.1.17 ver and we see agent is not lifting cases timely Would need your expertise if youcan help how can we trouble the same.

Sometime I see agent keep running from last 1 day, is there any way to track the issue for resolution.

Thank you in advance!

Enterprise Application Development Dev/Designer Studio
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.