Question3Replies1196Views VANITA95 Member since 2013 2 posts Ibm India Private Limited Posted: 2 years agoLast activity: 2 years 3 months ago Closed Service Level Event AgentHI Team,We have SLA agent running for our application based on pega 7.1.17 ver and we see agent is not lifting cases timely Would need your expertise if youcan help how can we trouble the same.Sometime I see agent keep running from last 1 day, is there any way to track the issue for resolution.Thank you in advance! Low-Code App Development Dev/Designer Studio ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoVANITA95 Ibm India Private Limited replied to VANITA95Awaiting your expertise response! Posted: 2 years agoUpdated: 2 years agoShekhar_Shubham PEGA replied to VANITA95Hi, Few thing you can try out and see if you able to find anything Enable loggers for below classes and understand the behavior. com.pega.pegarules.session.internal.async.Agent com.pega.pegarules.session.internal.async.AgentQueue com.pega.pegarules.session.internal.async.BatchRequestorTask com.pega.pegarules.session.internal.async.agent.QueueManagerImpl com.pega.pegarules.session.internal.async.agent.QueueProcessor These will print a lot of logs so make sure to disable it once the agents has processed Thank you Posted: 2 years agoLaurenceB_GCS PEGA replied to VANITA95If your agent has been running for a day (a single run) I'd be inclined to generate a thread dump to see where it is. I would suggest that you take a few thread dumps a few minutes apart to you can see whether it is moving or stationary or spinning. But I wasn't clear whether you are reporting two problems here or one. 1. Occasionally the agent appears to be stuck in a run. 2. At other times (even when not stuck in a run) the agent is processing events after the expected time ?