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pravalika kamisetti (pravalikak)
S & P Global Company Ltd

S & P Global Company Ltd
IN
pravalikak Member since 2018 2 posts
S & P Global Company Ltd
Posted: February 6, 2020
Last activity: February 7, 2020
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Service Level Event agent doesn't adjust time intervals after server restart

Hi,

Is there a way to automatically adjust the timelines after server restart for SLA,

 

For example: If I want the user to complete the task with in 5 days from the creation of Assignment. If server gets shutdown with in these 5 days, let's say on 3rd day.. on 4th day he would be seeing 1 day left , but user didn't perform action on the assignment as server was down. How to adjust the SLA automatically in these scenarios?

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