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bhuveen madala (BhuveenMadala)
Accenture

Accenture
IN
BhuveenMadala Member since 2014 21 posts
Accenture
Posted: September 21, 2017
Last activity: September 21, 2017
Posted: 21 Sep 2017 7:47 EDT
Last activity: 21 Sep 2017 23:03 EDT
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Service level event agent throwing exception

Hello All,


Im getting below exception in Service Level agent, Can anyone help me out on this??


Hello All,

Im getting below exception in Service Level agent, Can anyone help me out on this??

Agent Pega-ProCom #0: System-Queue-ServiceLevel.ProcessEvent encountered an execution error. Restarting after delay. Exception at 20170921T113437.336 GMT: com.pega.pegarules.pub.context.PRQueueException: You are not authorized to open instance SYSTEM-QUEUE-SERVICELEVEL SYSTEM-QUEUE-SERVICELEVEL 1505836662501000777873D708B6365C6DA28A62067C9D5F: code: <none> SQLState: <none> Message: <none> at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:2176) at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:1920) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:453) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:945) at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1259) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670) at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1504) at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1293) at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:792) at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent.java:936) at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:221) at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:167) at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315) at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263) at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225) at sun.reflect.GeneratedMethodAccessor30.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:611) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245) at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168) at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source) at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155) at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64) at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71) at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:809) at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222) at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1862) Caused by: com.pega.pegarules.pub.database.AuthorizationException: You are not authorized to open instance SYSTEM-QUEUE-SERVICELEVEL SYSTEM-QUEUE-SERVICELEVEL 1505836662501000777873D708B6365C6DA28A62067C9D5F From: (BB886058716130D7FCC01ECE33BDF8723) at com.pega.pegarules.pub.database.AuthorizationException.createCannotOpenException(AuthorizationException.java:236) at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:2125) ... 32 more

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