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BhuveenMadala Member since 2014 21 posts
Accenture
Posted: 3 years ago
Last activity: 3 years ago
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Service level event agent throwing exception

Hello All,

Im getting below exception in Service Level agent, Can anyone help me out on this??

Agent Pega-ProCom #0: System-Queue-ServiceLevel.ProcessEvent encountered an execution error. Restarting after delay. Exception at 20170921T113437.336 GMT: com.pega.pegarules.pub.context.PRQueueException: You are not authorized to open instance SYSTEM-QUEUE-SERVICELEVEL SYSTEM-QUEUE-SERVICELEVEL 1505836662501000777873D708B6365C6DA28A62067C9D5F: code: <none> SQLState: <none> Message: <none> at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:2176) at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:1920) at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:453) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:945) at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1259) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:1008) at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:901) at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:670) at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1504) at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1293) at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:792) at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent.java:936) at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:221) at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:167) at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315) at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263) at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225) at sun.reflect.GeneratedMethodAccessor30.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37) at java.lang.reflect.Method.invoke(Method.java:611) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370) at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:223) at com.pega.pegarules.boot.internal.extbridge.AppServerBridgeToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:245) at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBeanBoot.java:168) at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source) at com.pega.pegarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155) at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64) at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(RunnableWrapper.java:71) at com.ibm.ws.asynchbeans.J2EEContext.run(J2EEContext.java:809) at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222) at com.ibm.ws.asynchbeans.ABWorkItemImpl.run(ABWorkItemImpl.java:206) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1862) Caused by: com.pega.pegarules.pub.database.AuthorizationException: You are not authorized to open instance SYSTEM-QUEUE-SERVICELEVEL SYSTEM-QUEUE-SERVICELEVEL 1505836662501000777873D708B6365C6DA28A62067C9D5F From: (BB886058716130D7FCC01ECE33BDF8723) at com.pega.pegarules.pub.database.AuthorizationException.createCannotOpenException(AuthorizationException.java:236) at com.pega.pegarules.session.internal.async.agent.QueueManagerImpl$QueueIteratorImpl.next(QueueManagerImpl.java:2125) ... 32 more

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