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ShreyasS8277 Member since 2020 5 posts
Cognizant Technology Solutions India PVT Ltd
Posted: May 17, 2020
Last activity: May 17, 2020

Service Level Rules

how to apply Service level rules should be applied to mark appropriate priority on the basis of aging.

based on following conditions

"Application" should be able to assign priority to requests in the queue as per following rules: a) Priority = "High" for cases with aging > 7 days b) Priority = "Medium" for cases with aging > 3 days c) Priority = "Low" for cases with aging <=3 days

Can anyone please help me with this issue

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