We have created a Service-REST and exposed a service from Pega with service url. The service url can be accessed from external system like Postman and tested with Request JSON in Dev,SIT,UAT envs and returning the desired results. The http status is 200 Ok ie successful execution.
We have used Basic authentication and SSL/TLS is unchecked because Dev,SIT,UAT envs does not have certificates installed and PRServelet url starts with http.
But, In prod env, certificates are installed and PRServelet url starts with https.The Service-Rest when deployed in production cannot be accessed by external system (say Postman)with Request JSON and throwing 500 Internal Server error.
We checked SSL/TLS in the Service Package as PRServlet url of Prod starts with https. But, it is still not working. The prod env is in clustered set up with 2 nodes.
Kindly suggest if you have any solution for this urgent issue.
***Edited by Moderator: Pooja Gadige to add platform capability tags***