ShreyasS8277 Member since 2020 5 posts
Cognizant Technology Solutions India PVT Ltd
Posted: 4 months ago
Last activity: 4 months ago

set a property values based on the diffrenece between two dates

Can anyone help me what to use in the when function so that i can set the property values based on following condition

a) Priority = "High" for cases with aging > 7 days

b) Priority = "Medium" for cases with aging > 3 days

c) Priority = "Low" for cases with aging <=3 days

Service level rules should be applied to mark appropriate priority on the basis of aging of the case 

so anyone please help me with this so that i can apply the data transform to set the priority to the case based on aging

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