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Anuradha Withanage (AnuradhaW)
Virtusa

Virtusa
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AnuradhaW Member since 2015 36 posts
Virtusa
Posted: September 6, 2020
Last activity: September 22, 2020
Posted: 6 Sep 2020 13:51 EDT
Last activity: 22 Sep 2020 19:49 EDT

SetTicket is not working on SLA

I have faced the issue in pega Upgrade(7.x To 8.4 Version). Activity has one step(Call SetTicket) and this Activity fire when the Goal Passed in the SLA. But this Activity is not fired . Then I have Removed SetTicket Step and  added property-Set.After that this Activity is working fine. When i was added Set Ticket to Step then SLA not fire that Activity. Could you please help me to sort this out.

Pega Platform 8.4.1 System Management Application Pega Intelligent Virtual Assistant Cloud Services Client-managed Cloud Healthcare and Life Sciences Upgrade