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SumeetT1 Member since 2018 1 post
Tata Consultancy Services Ltd.
Posted: 1 year ago
Last activity: 1 year 8 months ago
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Setting Case Status to Parallel Steps

Hi, I want to set unique case status for the 2 parallel steps that are under one stage. Is it possible that a case is sitting in 2 different work queues with different status at the same time?

In my case, 2 different roles are required to act on the same case in parallel. And the nature of work is different, so showing the same status to both doesn't make sense.

Please advise.

Case Management
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