Question1Replies188Views TonyPronk Member since 2015 3 posts Cisco Systems Posted: April 4, 2019Last activity: April 4, 2019 Closed Setting SLA on custom statusIs there a standard way to stop the SLA timer at a custom resolve status?Thanks for any insights to this.Context: we are using a custom resolve status to give customers a chance to update a case prior to it going to resolve-completed but do not want to measure SLA on that interval.***Edited by Moderator: Pallavi to update platform capability tags*** Pega Customer Service Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoMarcLasserre_GCS PEGA replied to TonyPronkHello, Stop the SLA timer or remove it completely. I believe there is a removeSLA flow action, could you use that?