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TonyPronk Member since 2015 3 posts
Cisco Systems
Posted: April 4, 2019
Last activity: April 4, 2019
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Setting SLA on custom status

Is there a standard way to stop the SLA timer at a custom resolve status?

Thanks for any insights to this.

Context: we are using a custom resolve status to give customers a chance to update a case prior to it going to resolve-completed but do not want to measure SLA on that interval.

***Edited by Moderator: Pallavi to update platform capability tags***

Pega Customer Service Case Management
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