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TRINANJAN Member since 2013 5 posts
Cognizant Technology Solutions
Posted: February 6, 2018
Last activity: March 16, 2018
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Severe Lag in processing using Queue Activity

Hi,

In my application, our end users are reporting an issue where the create a case using one of the functionalities and cases are not getting created immediately, and at times getting created at a huge delay extending to almost an hour.

This functionality uses Queue Activity method. So, we feel its a delay in the Queuing process. In order to reproduce this issue lower environment, we are getting a slight delay, say around 2-3 minutes, but not more.

If anybody has faced similar situation and can throw some lights of what exactly could be the issue in queuing and which configurations could help resolve this, it would be of immense help.

Thank you!

Regards,
Trinanjan Dasgupta

***Edited by moderator, Maryrita: moved to Product Support from Applications***

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