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PhilipI3 Member since 2013 5 posts
EY
Posted: November 6, 2018
Last activity: March 14, 2019
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SFDC Event creation and search in single session

Hello,

I am inheriting an application with SFDC mashup via code generator. SFDC Extender is not being used. Currently, 2 capabilities are required - to create a case wherein member details from SFDC are sent to PRPC to auto-populate, and to be able to search for existing cases.

Currently, these are built out as 2 different links in SFDC. So if a user creates a case (with member details sent) and later wants to search for an existing case, 2 different sessions are created in PRPC. This is causing performance issues.

Question is - is there a way via SFDC Extender or standard mashup to SSO the user into PRPC from SFDC on login (so that user can access search from PRPC dashboard), and still allow the user to trigger case creation from SFDC to autopop the member data? Of course, without creating a second session.

Thanks

***Edited by Moderator Marissa to update platform capability tags****

Case Management
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