Question1Replies180Views×Close popoverMuthukumar Ponniahsamy (Muthu) ING NV Lead System Architect ING NV NL View Profile Muthu Member since 2013 7 posts ING NV Posted: October 18, 2017Last activity: October 19, 2017Posted: 18 Oct 2017 11:08 EDTLast activity: 19 Oct 2017 16:09 EDT Closed Shoretel and PegaCALL CTI integrationHello,Is there any support documentation relating to integration between Shoretel telephony system and PegaCALL. The PegaCALL version used is 7.21 that comes with Pega CS 7.22PegaCALL 7.21 seems to have OpenCTI feature incorporated enabling it to integrate with more CTI providers than before.As the communication between OpenCTI and CTI server should be through web services, Is there any documentation around any of the service operations, request/response definitions?Thanks Pega Customer Service Data Integration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 19 Oct 2017 16:09 EDT×Close popoverKeith Whitehouse (Keith_W6) PEGA GCS Solutions Engineer Fellow Pegasystems Inc. US View ProfileKeith_W6 PEGA replied to MuthuThere are no documents specific to Shoretel. There is an openCTI developers guide: https://pdn.pega.com/documents/pega-call-7211-opencti-developers-guide-0 Hopefully that helps.