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Muthukumar Ponniahsamy (Muthu)
ING NV
Lead System Architect
ING NV
NL
Muthu Member since 2013 7 posts
ING NV
Posted: October 18, 2017
Last activity: October 19, 2017
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Shoretel and PegaCALL CTI integration

Hello,

Is there any support documentation relating to integration between Shoretel telephony system and PegaCALL. The PegaCALL version used is 7.21 that comes with Pega CS 7.22

PegaCALL 7.21 seems to have OpenCTI feature incorporated enabling it to integrate with more CTI providers than before.

As the communication between OpenCTI and CTI server should be through web services, Is there any documentation around any of the service operations, request/response definitions?

Thanks

Pega Customer Service Data Integration
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