Question 1 Replies 185 Views × Close popover Muthukumar Ponniahsamy (Muthu) ING NV Lead System Architect ING NV NL View Profile Send Message Muthu Member since 2013 7 posts ING NV Posted: October 18, 2017 Last activity: October 19, 2017 Posted: 18 Oct 2017 11:08 EDT Last activity: 19 Oct 2017 16:09 EDT Closed Shoretel and PegaCALL CTI integration Hello, Is there any support documentation relating to integration between Shoretel telephony system and PegaCALL. The PegaCALL version used is 7.21 that comes with Pega CS 7.22 PegaCALL 7.21 seems to have OpenCTI feature incorporated enabling it to integrate with more CTI providers than before. As the communication between OpenCTI and CTI server should be through web services, Is there any documentation around any of the service operations, request/response definitions? Thanks Pega Customer Service Data Integration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years ago Posted: 19 Oct 2017 16:09 EDT × Close popover Keith Whitehouse (Keith_W6) PEGA GCS Solutions Engineer Fellow Pegasystems Inc. US View Profile Send Message Keith_W6 PEGA replied to Muthu There are no documents specific to Shoretel. There is an openCTI developers guide: https://pdn.pega.com/documents/pega-call-7211-opencti-developers-guide-0 Hopefully that helps.