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 Amit Kumar (AmitK211)
Cognizant Technology Solutions

Cognizant Technology Solutions
IN
AmitK211 Member since 2014 25 posts
Cognizant Technology Solutions
Posted: February 8, 2016
Last activity: August 26, 2020
Posted: 8 Feb 2016 9:39 EST
Last activity: 26 Aug 2020 8:17 EDT
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showing parent case attachments in covered cases.

What would be the best approach of showing parent case attachments in the sub-case/covered case attachments.

We have OOTB check box in the the attachment section where we can see attachments from the child cases. But is there any OOTB way to do it vice versa.

Regards.

Amit

Case Management User Experience Data Integration Low-Code App Development
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Posted: 5 years ago
Posted: 11 Feb 2016 4:35 EST
Haritha Damarla (Haritha12)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Amit,

I dont think there is ootb way for this .

You need to customize pyCaseAttachment section .

Prior to that you need to make sure that , the attachments of the parent case should get populated on to the childWO thread in the clipboard

This is my Parent workobject : for which I have added one attachment

1.png

Below is my child case : for which i have added an other attachment

2.png

If we check the clipboard of the parent wo : both the child and parent case attachments got populated :

3.png

where as for child case : Only child case attachment is present on the clipboard :

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Hi Amit,

I dont think there is ootb way for this .

You need to customize pyCaseAttachment section .

Prior to that you need to make sure that , the attachments of the parent case should get populated on to the childWO thread in the clipboard

This is my Parent workobject : for which I have added one attachment

1.png

Below is my child case : for which i have added an other attachment

2.png

If we check the clipboard of the parent wo : both the child and parent case attachments got populated :

3.png

where as for child case : Only child case attachment is present on the clipboard :

4.png

Therefore : to display the parent case attachments into the child case WO , first we need to make sure that parent case attachments gets populated on the clipboard, then need to customize the pyCaseAttachment section .

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Posted: 5 years ago
Posted: 12 Feb 2016 2:03 EST
Amit Kumar (AmitK211)
Cognizant Technology Solutions

Cognizant Technology Solutions
IN

Thanks Haritha.

I was just trying to explore if we can have ability to propagate attachments to the subcase based on may be category, if not all.

I will go ahead and customize pyCaseAttachment section.

Accepted Solution

Posted: 5 years ago
Posted: 12 Feb 2016 5:06 EST
Phani Sahukaru (sahup1)
PEGA
Architect - Financial Services
Pegasystems Inc.
IN

Hi Amit, Good morning!

Please find below rules we should be customizing to 'view parent case attachments to child case'...

   

Rule Type Rule Name Class Name
Rule-Declare-Pages D_AttachmentList Link-Attachment
Rule-Obj-Activity pyGetAllAttachments Code-Pega-List
Rule-Obj-ListView pyWorkAttachmentList ALL Link-Attachment
Rule-Obj-Property pyAttachments Work-
Rule-Obj-Report-Definition GetAllAttachments Link-Attachment

List View criteria

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Hi Amit, Good morning!

Please find below rules we should be customizing to 'view parent case attachments to child case'...

   

Rule Type Rule Name Class Name
Rule-Declare-Pages D_AttachmentList Link-Attachment
Rule-Obj-Activity pyGetAllAttachments Code-Pega-List
Rule-Obj-ListView pyWorkAttachmentList ALL Link-Attachment
Rule-Obj-Property pyAttachments Work-
Rule-Obj-Report-Definition GetAllAttachments Link-Attachment

List View criteria

Please share your observations/thoughts, Thank you!

psahukaru

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